Union Station Homeless Services
Union Station Homeless Services is an organization in Pasadena, CA offering clothing, crisis services, employment, financial, housing, mental health, senior services, and training. Provides housing support, meals and employment development for people experiencing homelessness.
- Location
- Pasadena, CA
- Services
- Clothing, Crisis services, Employment, Financial, Housing, Mental health, Senior services, Training
- Website
- https://ushs.org/
- EIN
- 953958741
Services
Family Solutions Center
USHS operates the Family Solutions Center as the primary coordinated entry access point for families experiencing or at risk of homelessness in SPA 3, offering assessment, care coordination, and housing connections.
Eligibility: Families with minors or dependent adults experiencing homelessness or at risk of homelessness.
Application: Families can connect with the FSC by calling (626) 337-0140, emailing fscreferral@unionstationhs.org, or visiting during walk-in hours.
Schedule: Operating hours are Monday through Friday from 8:00 AM to 5:00 PM. Walk-in hours are Monday through Friday from 1:00 PM to 4:00 PM.
Coordinated Entry System (CES) Outreach and Navigation
As the lead agency for CES for adults and families in SPA 3, Union Station coordinates street outreach, intake, assessment, healthcare and mental health connections, housing navigation, and retention assistance across the San Gabriel Valley.
Eligibility: Adults and families experiencing homelessness or a housing crisis across the 36 communities of the San Gabriel Valley (SPA 3).
Application: Adults seeking housing and outreach services are directed to connect via the LA-HOP portal.
Interim Housing
Provides short-term temporary housing lasting from a few months to over a year with wraparound supportive services to help unhoused individuals and families achieve stability while transitioning to permanent housing.
Eligibility: Individual adults and families experiencing homelessness. Not an overnight or emergency walk-in shelter; placement is by appointment and referral.
Permanent Supportive Housing
Provides private, affordable apartments paired with on-site case management, supportive services, and care coordination to help unhoused individuals, families, and seniors maintain long-term residential stability.
Eligibility: Individual adults, families, and older adults aged 55 and up depending on property eligibility criteria.
Fees: Residents in permanent supportive housing pay 30% of their income to the property manager as a condition of their housing voucher.
Employment Development
Helps participants prepare for and retain employment through career counseling, resume writing, mock interview coaching, work clothing and footwear, and assistance obtaining ID cards.
Eaton Fire Housing Assistance Program
Offers low-barrier financial relief and care coordination to households directly impacted by the January 2025 Eaton Fire, including motel vouchers, one-time assistance (security deposits, rent payments, arrears, furnishings), and ongoing rental assistance.
Eligibility: Households whose residence, workplace, or child's daycare was destroyed or rendered uninhabitable by the Eaton Fire. Traditional CES income limits are waived, though income is considered in determining assistance amount and duration.
Application: Submit the online program intake questionnaire. A staff member contacts applicants within 3 business days to collect documentation and finalize enrollment.
Locations
- Administrative Office and Family Center, 825 E. Orange Grove Blvd., Pasadena, CA, 91104 — Open Monday through Friday, 8:30 AM to 5:00 PM; services by appointment only. Donation drop-offs accepted Monday through Friday, 9:00 AM to 4:00 PM. Not an overnight or emergency shelter.
- SPA 3 Family Solutions Center Access Center, 16029 Arrow Hwy. Suite G, Irwindale, CA, 91706 — Operating hours: Monday - Friday, 8:00 AM - 5:00 PM. Walk-in hours: Monday - Friday, 1:00 PM - 4:00 PM.
- Adult Center, 412 S Raymond Ave, Pasadena, CA, 91104 — Housing property; this listing does not establish walk-in intake. Use the provider’s Get Help page for current access instructions.
- Euclid Villa, 154 S. Euclid Ave, Pasadena, CA, 91101 — Housing property; this listing does not establish walk-in intake. Use the provider’s Get Help page for current access instructions.
- Centennial Place, 235 E Holly St, Pasadena, CA, 91101 — Housing property; this listing does not establish walk-in intake. Use the provider’s Get Help page for current access instructions.
- Marv's Place, 143 Mar Vista Ave, Pasadena, CA, 91106 — Housing property; this listing does not establish walk-in intake. Use the provider’s Get Help page for current access instructions.
- Heritage Square South, 710 N Fair Oaks Ave, Pasadena, CA, 91103 — Housing property; this listing does not establish walk-in intake. Use the provider’s Get Help page for current access instructions.
- Agave, 2052 Lake Ave, Altadena, CA, 91001 — Housing property; this listing does not establish walk-in intake. Use the provider’s Get Help page for current access instructions.
- Mirador, 2439 N Lincoln Ave, Altadena, CA, 91001 — Housing property; this listing does not establish walk-in intake. Use the provider’s Get Help page for current access instructions.
- Hilda Solis Iris House, 10038 Valley Blvd, El Monte, CA, 91731 — Housing property; this listing does not establish walk-in intake. Use the provider’s Get Help page for current access instructions.
- Casa Luna, 5533 Huntington Dr N, Los Angeles, CA, 90032 — Housing property; this listing does not establish walk-in intake. Use the provider’s Get Help page for current access instructions.
- Huntington Villas, 5350 Huntington Dr S, Los Angeles, CA, 90032 — Housing property; this listing does not establish walk-in intake. Use the provider’s Get Help page for current access instructions.
Questions
What does Union Station Homeless Services offer?
Union Station Homeless Services offers Family Solutions Center, Coordinated Entry System (CES) Outreach and Navigation, Interim Housing, Permanent Supportive Housing, Employment Development, and Eaton Fire Housing Assistance Program.
Where is Union Station Homeless Services?
Union Station Homeless Services is at 825 E. Orange Grove Blvd., Pasadena, CA, 91104, 16029 Arrow Hwy. Suite G, Irwindale, CA, 91706, 412 S Raymond Ave, Pasadena, CA, 91104, 154 S. Euclid Ave, Pasadena, CA, 91101, 235 E Holly St, Pasadena, CA, 91101, 143 Mar Vista Ave, Pasadena, CA, 91106, 710 N Fair Oaks Ave, Pasadena, CA, 91103, 2052 Lake Ave, Altadena, CA, 91001, 2439 N Lincoln Ave, Altadena, CA, 91001, 10038 Valley Blvd, El Monte, CA, 91731, 5533 Huntington Dr N, Los Angeles, CA, 90032, and 5350 Huntington Dr S, Los Angeles, CA, 90032.
How do I contact Union Station Homeless Services?
To reach Union Station Homeless Services, visit https://ushs.org/.
Who is eligible for Family Solutions Center?
Eligibility for Family Solutions Center: Families with minors or dependent adults experiencing homelessness or at risk of homelessness.
When is Family Solutions Center available?
Schedule for Family Solutions Center: Operating hours are Monday through Friday from 8:00 AM to 5:00 PM. Walk-in hours are Monday through Friday from 1:00 PM to 4:00 PM.
How do I apply for Family Solutions Center?
Application for Family Solutions Center: Families can connect with the FSC by calling (626) 337-0140, emailing fscreferral@unionstationhs.org, or visiting during walk-in hours.
Who is eligible for Coordinated Entry System (CES) Outreach and Navigation?
Eligibility for Coordinated Entry System (CES) Outreach and Navigation: Adults and families experiencing homelessness or a housing crisis across the 36 communities of the San Gabriel Valley (SPA 3).
How do I apply for Coordinated Entry System (CES) Outreach and Navigation?
Application for Coordinated Entry System (CES) Outreach and Navigation: Adults seeking housing and outreach services are directed to connect via the LA-HOP portal.
Who is eligible for Interim Housing?
Eligibility for Interim Housing: Individual adults and families experiencing homelessness. Not an overnight or emergency walk-in shelter; placement is by appointment and referral.
Who is eligible for Permanent Supportive Housing?
Eligibility for Permanent Supportive Housing: Individual adults, families, and older adults aged 55 and up depending on property eligibility criteria.
Does Permanent Supportive Housing cost anything?
Fees for Permanent Supportive Housing: Residents in permanent supportive housing pay 30% of their income to the property manager as a condition of their housing voucher.
Who is eligible for Eaton Fire Housing Assistance Program?
Eligibility for Eaton Fire Housing Assistance Program: Households whose residence, workplace, or child's daycare was destroyed or rendered uninhabitable by the Eaton Fire. Traditional CES income limits are waived, though income is considered in determining assistance amount and duration.
How do I apply for Eaton Fire Housing Assistance Program?
Application for Eaton Fire Housing Assistance Program: Submit the online program intake questionnaire. A staff member contacts applicants within 3 business days to collect documentation and finalize enrollment.
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