211 LA
211 LA offering childcare, crisis services, disability services, education, employment, healthcare, housing, legal, senior services, transportation, and youth services. Connects Los Angeles County residents with social services, housing resources and care management information.
- Services
- Childcare, Crisis services, Disability services, Education, Employment, Healthcare, Housing, Legal, Senior services, Transportation, Youth services
- Website
- https://211la.org/
Services
211 LA Live Helpline and Referral Service
Provides 24/7 assessment, information, and referrals connecting Los Angeles County residents to health, social, emergency food, disaster relief, and human service resources via phone, chat, and online directories.
Application: Call 2-1-1 or (800) 339-6993, or connect online through the website search and live chat.
Fees: Services are free and confidential to call; standard data charges may apply.
Schedule: Helpline and online chat assistance operate 24 hours a day, 7 days a week.
Homeless Family Services
Connects homeless families and pregnant individuals in Los Angeles County with emergency shelter support, Family Solutions Center assessments, and short-term motel vouchers.
Eligibility: Families residing in Los Angeles County that include at least one minor child, a pregnant individual, or a qualifying dependent adult experiencing homelessness or housing instability.
Application: Call 2-1-1 to speak with a Community Resource Advisor for screening and assessment.
Schedule: Call line is available 24/7; families needing immediate overnight crisis housing can call after 5:00 p.m.
Enhanced Care Management (ECM)
Delivers comprehensive care management planning, health promotion, primary care provider connection, and healthcare navigation for high-need Medi-Cal beneficiaries in Los Angeles County.
Eligibility: Medi-Cal members in Los Angeles County enrolled through a managed care plan (e.g., Health Net, Kaiser, or Molina) who have complex needs such as homelessness, risk of hospitalization/ED use, serious mental illness, substance use disorder, or long-term care transition needs.
Application: Complete the online ECM Services Request Form on the 211 LA website for eligibility screening.
LA vs. Hate
Countywide reporting line and care coordination network for Los Angeles County residents to report hate crimes, incidents, discrimination, and bullying, and access supportive services.
Eligibility: Available to all residents of Los Angeles County who are victims or witnesses of hate crimes, hate acts, discrimination, or bullying.
Application: File a report online, dial 2-1-1, or use live chat. Reporting can be completed anonymously.
CA vs. Hate Resource Line and Network
Statewide resource line providing trauma-informed reporting support, care coordination, and community referrals for hate crimes and bias-motivated incidents across California.
Eligibility: Open to all California residents who have experienced or witnessed hate incidents or crimes.
Application: Submit an online report form via the Civil Rights Department website or call 833-8-NO-HATE (1-833-866-4283).
Weather-Activated Emergency Response Program (ERP) / Winter Shelter Support
Provides shelter reservations, coordinates transportation, and issues emergency motel vouchers during severe cold weather and storm activations in Los Angeles County.
Eligibility: Single adults aged 18 and older and transitional-age youth aged 18 to 24 experiencing homelessness.
Application: When activated, call 1-800-548-6047 to make a reservation, check bed availability, or request transportation to a shelter or ERP motel.
Year Round Shelter Navigation
Assists unhoused individuals, families, and transition-age youth in Los Angeles County with around-the-clock navigation, referrals, and transportation coordination to emergency shelters and essential services.
Eligibility: Individuals, families, and transition-age youth households in Los Angeles County experiencing homelessness or needing housing and basic needs assistance.
Application: Call 2-1-1 to speak with a specialist who assesses shelter options and coordinates referrals and available transportation.
Schedule: Available 24 hours a day, 7 days a week.
Homeless Outreach Initiative (LA-HOP)
Facilitates outreach dispatch by receiving, documenting, and routing requests from community members to deployed homeless outreach teams across Los Angeles County.
Eligibility: Unsheltered individuals experiencing homelessness, living in encampments, or residing in unsafe street conditions across Los Angeles County.
Application: Submit an outreach request online at https://www.lahsa.org/portal/apps/la-hop/ or by calling 2-1-1.
Early Childhood Education Care Coordination
Assists families with children ages 0 to 5 in completing developmental screenings, identifying potential delays, and securing enrollment in early education, Head Start, or Regional Center services.
Eligibility: Los Angeles County families with children aged 0 to 5, particularly those with potential developmental delays or navigational barriers.
Application: Dial 2-1-1 or receive a partner referral to connect with a Care Coordinator for developmental screening and enrollment help.
Public Safety Power Shutoff (PSPS) Care Coordination
Connects individuals who use electrically powered medical equipment or have access and functional needs with resources, backup batteries, and outage preparation assistance.
Eligibility: Individuals managing medical conditions that require electric medical equipment or assistive technology, or individuals with access and functional needs residing in fire-risk areas.
Application: Call 2-1-1 to speak with a Care Coordinator regarding outage preparedness and resource connections.
Aging Populations Services
Operates supportive hotlines and care coordination for older and dependent adults, including suspected abuse reporting, the Area Agency on Aging hotline, and LA Found support for cognitive impairments.
Eligibility: Older adults, adults with disabilities, caregivers, and individuals with Alzheimer's, Dementia, Autism, or other cognitive impairments.
Application: Contact 2-1-1 to reach specialized aging program advisors.
Reentry Services (ReLINC)
The Restoring Lives, Investing and Networking in Community (ReLINC) initiative provides one-on-one care coordination and support connecting formerly incarcerated individuals and families to community resources.
Eligibility: Formerly incarcerated individuals and their family members.
County Child Sexual Abuse Reporting Hotline
Confidential, 24/7 hotline and reporting intake for reports of suspected or confirmed child sexual abuse or exploitation involving Los Angeles County employees, contractors, or volunteers.
Eligibility: Intended specifically for reports involving Los Angeles County employees, contractors, or volunteers; not for family or guardian abuse.
Application: Dial 2-1-1 or submit a confidential report online at 211la.org/report-childsexabuse.
Schedule: Available 24 hours a day, 7 days a week.
Safely Surrender Baby Hotline
Offers a confidential, 24/7 toll-free helpline providing options and safe surrender guidance for parents considering relinquishing an infant.
Application: Call 1-877-222-9723 (1-877-BABY-SAF).
Schedule: Available 24 hours a day, 7 days a week.
Mobility for Job Seekers
Connects job club participants in Los Angeles County with transportation assistance to employment, interviews, vocational training, and pre-employment appointments.
Eligibility: Job club participants participating through the Los Angeles County Office of Education.
Questions
What does 211 LA offer?
211 LA offers 211 LA Live Helpline and Referral Service, Homeless Family Services, Enhanced Care Management (ECM), LA vs. Hate, CA vs. Hate Resource Line and Network, Weather-Activated Emergency Response Program (ERP) / Winter Shelter Support, Year Round Shelter Navigation, Homeless Outreach Initiative (LA-HOP), Early Childhood Education Care Coordination, Public Safety Power Shutoff (PSPS) Care Coordination, Aging Populations Services, Reentry Services (ReLINC), County Child Sexual Abuse Reporting Hotline, Safely Surrender Baby Hotline, and Mobility for Job Seekers.
How do I contact 211 LA?
To reach 211 LA, visit https://211la.org/.
When is 211 LA Live Helpline and Referral Service available?
Schedule for 211 LA Live Helpline and Referral Service: Helpline and online chat assistance operate 24 hours a day, 7 days a week.
Does 211 LA Live Helpline and Referral Service cost anything?
Fees for 211 LA Live Helpline and Referral Service: Services are free and confidential to call; standard data charges may apply.
How do I apply for 211 LA Live Helpline and Referral Service?
Application for 211 LA Live Helpline and Referral Service: Call 2-1-1 or (800) 339-6993, or connect online through the website search and live chat.
Who is eligible for Homeless Family Services?
Eligibility for Homeless Family Services: Families residing in Los Angeles County that include at least one minor child, a pregnant individual, or a qualifying dependent adult experiencing homelessness or housing instability.
When is Homeless Family Services available?
Schedule for Homeless Family Services: Call line is available 24/7; families needing immediate overnight crisis housing can call after 5:00 p.m.
How do I apply for Homeless Family Services?
Application for Homeless Family Services: Call 2-1-1 to speak with a Community Resource Advisor for screening and assessment.
Who is eligible for Enhanced Care Management (ECM)?
Eligibility for Enhanced Care Management (ECM): Medi-Cal members in Los Angeles County enrolled through a managed care plan (e.g., Health Net, Kaiser, or Molina) who have complex needs such as homelessness, risk of hospitalization/ED use, serious mental illness, substance use disorder, or long-term care transition needs.
How do I apply for Enhanced Care Management (ECM)?
Application for Enhanced Care Management (ECM): Complete the online ECM Services Request Form on the 211 LA website for eligibility screening.
Who is eligible for LA vs. Hate?
Eligibility for LA vs. Hate: Available to all residents of Los Angeles County who are victims or witnesses of hate crimes, hate acts, discrimination, or bullying.
How do I apply for LA vs. Hate?
Application for LA vs. Hate: File a report online, dial 2-1-1, or use live chat. Reporting can be completed anonymously.
Who is eligible for CA vs. Hate Resource Line and Network?
Eligibility for CA vs. Hate Resource Line and Network: Open to all California residents who have experienced or witnessed hate incidents or crimes.
How do I apply for CA vs. Hate Resource Line and Network?
Application for CA vs. Hate Resource Line and Network: Submit an online report form via the Civil Rights Department website or call 833-8-NO-HATE (1-833-866-4283).
Who is eligible for Weather-Activated Emergency Response Program (ERP) / Winter Shelter Support?
Eligibility for Weather-Activated Emergency Response Program (ERP) / Winter Shelter Support: Single adults aged 18 and older and transitional-age youth aged 18 to 24 experiencing homelessness.
How do I apply for Weather-Activated Emergency Response Program (ERP) / Winter Shelter Support?
Application for Weather-Activated Emergency Response Program (ERP) / Winter Shelter Support: When activated, call 1-800-548-6047 to make a reservation, check bed availability, or request transportation to a shelter or ERP motel.
Who is eligible for Year Round Shelter Navigation?
Eligibility for Year Round Shelter Navigation: Individuals, families, and transition-age youth households in Los Angeles County experiencing homelessness or needing housing and basic needs assistance.
When is Year Round Shelter Navigation available?
Schedule for Year Round Shelter Navigation: Available 24 hours a day, 7 days a week.
How do I apply for Year Round Shelter Navigation?
Application for Year Round Shelter Navigation: Call 2-1-1 to speak with a specialist who assesses shelter options and coordinates referrals and available transportation.
Who is eligible for Homeless Outreach Initiative (LA-HOP)?
Eligibility for Homeless Outreach Initiative (LA-HOP): Unsheltered individuals experiencing homelessness, living in encampments, or residing in unsafe street conditions across Los Angeles County.
How do I apply for Homeless Outreach Initiative (LA-HOP)?
Application for Homeless Outreach Initiative (LA-HOP): Submit an outreach request online at https://www.lahsa.org/portal/apps/la-hop/ or by calling 2-1-1.
Who is eligible for Early Childhood Education Care Coordination?
Eligibility for Early Childhood Education Care Coordination: Los Angeles County families with children aged 0 to 5, particularly those with potential developmental delays or navigational barriers.
How do I apply for Early Childhood Education Care Coordination?
Application for Early Childhood Education Care Coordination: Dial 2-1-1 or receive a partner referral to connect with a Care Coordinator for developmental screening and enrollment help.
Who is eligible for Public Safety Power Shutoff (PSPS) Care Coordination?
Eligibility for Public Safety Power Shutoff (PSPS) Care Coordination: Individuals managing medical conditions that require electric medical equipment or assistive technology, or individuals with access and functional needs residing in fire-risk areas.
How do I apply for Public Safety Power Shutoff (PSPS) Care Coordination?
Application for Public Safety Power Shutoff (PSPS) Care Coordination: Call 2-1-1 to speak with a Care Coordinator regarding outage preparedness and resource connections.
Who is eligible for Aging Populations Services?
Eligibility for Aging Populations Services: Older adults, adults with disabilities, caregivers, and individuals with Alzheimer's, Dementia, Autism, or other cognitive impairments.
How do I apply for Aging Populations Services?
Application for Aging Populations Services: Contact 2-1-1 to reach specialized aging program advisors.
Who is eligible for Reentry Services (ReLINC)?
Eligibility for Reentry Services (ReLINC): Formerly incarcerated individuals and their family members.
Who is eligible for County Child Sexual Abuse Reporting Hotline?
Eligibility for County Child Sexual Abuse Reporting Hotline: Intended specifically for reports involving Los Angeles County employees, contractors, or volunteers; not for family or guardian abuse.
When is County Child Sexual Abuse Reporting Hotline available?
Schedule for County Child Sexual Abuse Reporting Hotline: Available 24 hours a day, 7 days a week.
How do I apply for County Child Sexual Abuse Reporting Hotline?
Application for County Child Sexual Abuse Reporting Hotline: Dial 2-1-1 or submit a confidential report online at 211la.org/report-childsexabuse.
When is Safely Surrender Baby Hotline available?
Schedule for Safely Surrender Baby Hotline: Available 24 hours a day, 7 days a week.
How do I apply for Safely Surrender Baby Hotline?
Application for Safely Surrender Baby Hotline: Call 1-877-222-9723 (1-877-BABY-SAF).
Who is eligible for Mobility for Job Seekers?
Eligibility for Mobility for Job Seekers: Job club participants participating through the Los Angeles County Office of Education.
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